Shipping policy

Shipping Policy

Last updated: October 29, 2026

This policy covers orders placed on radenergy.io by EMF Protection LLC (RadEnergy).

Shipping rates

Order subtotal Shipping cost
$75 or more Free standard shipping
Under $75 $10.00 flat-rate standard shipping

The $75 threshold is based on your subtotal after discounts and before taxes. You'll see your shipping cost at checkout before you pay.

Where we ship

We ship to addresses in all 50 U.S. states, U.S. territories, and APO/FPO/DPO military addresses. We don't currently ship internationally.

Processing time

Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12 PM ET, or on a weekend or holiday, start processing the next business day. Processing may take a little longer during sales and holidays.

Carriers and delivery estimates

  • Orders ship from Amazon fulfillment centers in the United States.
  • Amazon's carrier partners deliver them. Amazon picks the carrier and warehouse for each order, so we can't promise a specific carrier.
  • Standard shipping usually arrives 3–4 business days after your order ships.

Delivery estimates come from the carrier and aren't guaranteed. Weather, holidays, and carrier delays can affect delivery times.

Order tracking

When your order ships, we'll email you a tracking number. If you haven't received it within 3 business days of ordering, email us.

Address accuracy

Please double-check your shipping address at checkout. If you spot a mistake, email us as soon as possible. We can update the address if your order hasn't shipped yet.

A package may come back to us because the address was incorrect or incomplete, or because nobody claimed it. If that happens, we'll contact you. We can reship it once you pay for shipping again, or we can refund your order minus the original shipping.

P.O. boxes and military addresses

Delivery to P.O. boxes and APO/FPO/DPO military addresses is limited and may not be available for every order. Use a street address when you can. If we can't deliver to your address, we'll contact you, and you can update it or cancel for a full refund.

Lost, stolen, or damaged packages

  • Damaged in transit: Email us within 30 days of delivery. Include your order number and photos of the package and the item. We'll send a replacement or a refund at no cost to you.
  • Lost in transit: If tracking hasn't updated for 7 business days, contact us. We'll work with the carrier and send you a replacement or a refund.
  • Marked delivered but not received: Check with your neighbors, your building's mailroom, and around your property. Then wait 2 days, because carriers sometimes scan packages as delivered early. If it still hasn't turned up, email us within 30 days of the delivery scan. We'll file a claim with the carrier and send one free replacement per customer.

Orders placed on Amazon

Orders placed on Amazon are shipped and handled under Amazon's shipping policies. For delivery questions about those orders, please use Your Orders on Amazon.

Questions

EMF Protection LLC (RadEnergy) Email: support@radenergy.io