Refund policy
We want you to be happy with your RadEnergy purchase. Because our products are personal-use and health items (phone cases, headphones, hats, grounding sheets, and similar), we can only accept returns that come back to us unused and in fully resalable condition. Please read this policy before requesting a return.
30-Day Return Window
You have 30 days from the date your order is delivered to request a return. Once 30 days have passed, we are unable to accept a return or issue a refund. The delivery date shown by the carrier is used to calculate this window.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and unopened, with any factory seal or shrink-wrap fully intact
- In its original, undamaged packaging, with all inserts, cases, cables, and accessories included
- Free from any signs of use, wear, marks, or damage
Because these are personal and health products, we cannot accept any item that has been opened, worn, used, or removed from its sealed packaging, even if it looks otherwise unused. Returns that reach us opened, used, or damaged will not be refunded and can be shipped back to you at your cost.
Free Returns
Returns made within the 30-day window are free. Once your return request is approved, we will email you a prepaid return shipping label along with clear instructions on how and where to send your package.
Please note: items sent back to us without an approved return request will not be accepted or refunded.
How to Start a Return
Email us at support@radenergy.io with your order number and the reason for your return. If your return is approved, you will receive your prepaid label and instructions. Pack the item in its original sealed packaging and protect it well so it arrives back to us fully intact.
Damaged, Defective, or Wrong Items
This is separate from a change-of-mind return. Inspect your order as soon as it arrives. If your item is defective, damaged in transit, or you received the wrong product, contact us at support@radenergy.io as soon as possible, and no later than 30 days after delivery, with your order number and clear photos of the issue. We will review it and make it right with a replacement or refund. This applies even if the packaging has been opened.
Non-Returnable Items
The following cannot be returned or refunded:
- Any opened, used, or unsealed product
- Sale, clearance, or discounted items
- Gift cards
- Free or promotional items
If you are unsure whether your item qualifies, contact us before opening it.
Exchanges
The fastest way to get the item you want is to return your original item (following the eligibility rules above) and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method. Please allow additional time for your bank or card issuer to post the refund, as this step is outside our control.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@radenergy.io.